Why did my membership fee change?

Your Embodia membership fee might change if you make some changes to your account. The following will trigger a change on your membership on Embodia:

For individual and clinic memberships, switching membership tiers
For clinic memberships, adding or removing practitioners from your clinic
Adding a Premium telerehab Zoom account through Embodia
Adding or changing a Clinic Academy to your clinic

Any other changes made to your account will not result in a membership fee change.

Finding more information about a charge on your account

The best place to find more information on a fee charged to your account is by downloading the receipts from your Embodia account as outlined here.

Charges proration

For memberships, Embodia only charges you on your billing cycle date. If you make any changes to your account in between cycles, the prorated charges will be applied to your next billing cycle. This will be shown in the receipt breakdown as "Unused time" and "Remaining time".

"Unused time" refers to the amount of time before the change was made that you paid for but aren’t going to use. "Remaining time" refers to the amount of time that you’re going to be on after the change until the next billing cycle starts.

Let's look at some examples:

Example 1:

Your billing cycle starts on the 1st of every month.
You originally have a Tier 1 (Education at $15/month) individual membership.
On January 1st, your membership renews, and your account is charged $15.
On January 15th, you switch your membership to Tier 2 (Patient Engagement at $25/month).

When your membership renews on February 1st, your receipt will have the following line items:

Description	Quantity	Unit price	Amount
Jan 1 - Jan 31
Remaining time on Embodia - Patient Engagement after 15 Jan	1		$12.5
Unused time on Embodia - Education after 15 Jan	1		-$7.5
Feb 1 - Feb 28
Embodia - Patient Engagement	1	$25	$25
Subtotal			$30

Example 2:

Your billing cycle starts on the 1st of every month.
You originally have a Tier 2 (Patient Engagement at $25/month) individual membership.
On January 1st, your membership renews, and your account is charged $25.
On January 15th, you switch your membership to Tier 1 (Education at $15/month).

When your membership renews on February 1st, your receipt will have the following line items:

Description	Quantity	Unit price	Amount
Jan 1 - Jan 31
Remaining time on Embodia - Education after 15 Jan	1		$7.5
Unused time on Embodia - Patient Engagement after 15 Jan	1		-$12.5
Feb 1 - Feb 28
Embodia - Education	1	$25	$15
Subtotal			$10

Example 3:

Your billing cycle starts on the 1st of every month.
You originally have a Tier 3 (Practice Management at $45/month) clinic membership with one practitioner.
On January 1st, your membership renews, and your account is charged $45.
On January 15th, you add another practitioner to your clinic.

When your membership renews on February 1st, your receipt will have the following line items:

Description	Quantity	Unit price	Amount
Jan 1 - Jan 31
Remaining time on 2 × Embodia - Practice Management after 15 Jan	2		$45
Unused time on Embodia - Practice Management after 15 Jan	1		-$22.5
Feb 1 - Feb 28
Embodia - Practice Management	2	$45	$90
Subtotal			$112.50

Example 4:

Your billing cycle starts on the 1st of every month.
You originally have a Tier 3 (Practice Management at $45/month) clinic membership with 2 practitioners.
On January 1st, your membership renews, and your account is charged $90.
On January 15th, you remove a practitioner from your clinic.

When your membership renews on February 1st, your receipt will have the following line items:

Description	Quantity	Unit price	Amount
Jan 1 - Jan 31
Remaining time on Embodia - Practice Management after 15 Jan	1		$22.5
Unused time on 2 × Embodia - Practice Management after 15 Jan	2		-$45
Feb 1 - Feb 28
Embodia - Practice Management	1	$45	$45
Subtotal			$22.50